What payment methods do you accept?
We accept credit cards and checks. If you would like to pay by check or be invoiced, please contact us at email@example.com or 202-466-1032.
Do you charge taxes?
We do not charge taxes on any store product.
Do you offer international shipping?
Yes, we ship internationally. International shipping costs are calculated automatically on the Shipping Method page of the checkout process. If you experience any trouble placing an order from outside of the United States, please contact us at +1 202-466-1032 or firstname.lastname@example.org.
How are orders shipped?
All orders are shipped USPS Ground, and we do not currently offer expedited shipping or order tracking. Please allow 10-12 business days for items to arrive. If you need a product immediately, please consider purchasing the digital version, which allows for instant access.
How can I track my order?
We do not offer order tracking at this time. If you do not receive your order within 10-12 business days, please contact us.
How can I change or cancel my order?
Please call us at 202-466-1032. If your order is still being processed, we will make every effort to adjust or cancel the order accordingly. If the item has already been shipped, we cannot make any changes.
What is your return policy?
We do not offer refunds, nor do we accept returns. Please refer to our Terms and Conditions.
How do I download my digital product file?
Once you purchase a digital product, you will be able to download the PDF from the order confirmation page, and you will receive an email with download links. Please note that digital files can be downloaded a maximum of three times.
Can I place a bulk order for an item?
Yes, please contact email@example.com for more information.
Can I license an article, report, or photo?
For licensing, please submit a request here: http://theygsgroup.com/permissionsform
Can I purchase the digital format of a report and share it with others? Can I put it behind a paywall?
All store items are intended for individual use only, per our user agreement. However, if you would like to share a digital item with a group or put it behind a paywall, please submit a request to http://theygsgroup.com/permissionsform.
Can you help me with my Chronicle subscription or newsletters?
Please contact firstname.lastname@example.org or 800-728-2803 for questions related to your Chronicle subscription or newsletters.
Can I get a sample of an item before purchasing?
We can provide a table of contents or executive summary for specific products. Please contact us at email@example.com if you are interested in getting a sample of a particular product.